Return and Refund Policy

RETURN POLICY


Last updated March 28, 2022




Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at zookeeper200@hood-vegan.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:


Hood Vegan

Attn: Returns
RMA #
90 Vermilyea Ave unit #618  
New York, NY 10034  
United States  


Return shipping charges will be paid or reimbursed by us. 


REFUNDS



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



EXCEPTIONS    


The following items cannot be returned:

     ●     Digital items   
     ●     Events   





For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note
     
●  Sale items are FINAL SALE and cannot be returned.      
●  Item must be in good condition before finalizing a return.   
●  Proof of condition of item needs to be evaluated before accepting any returns.   


QUESTIONS


If you have any questions concerning our return policy, please contact us at:
zookeeper200@hood-vegan.com 

This return policy was created using Termly's Return and Refund Policy Generator.